Associate, Customer Care (Part Time)
Purpose
Singapore Sports Hub is looking for Customer Care Associates to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.
Roles & Responsibilities
- Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Ad-hoc duties and projects as assigned
- Opportunities to work across the various venues of Singapore Sports Hub
Requirements
- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs) on weekdays
- Able to commit to one of the following tiers for a period of 1 year and above:
a. 12-hour work week
b. 20-hour work week
c. 28-hour work week - Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling
Application
Interested applicants, please send in your latest resume with your passport size photo indicating your current and expected salaries as well as your notice period to: recruit@sportshub.com.sg