Singapore Sports Hub https://www.sportshub.com.sg/rss.xml en One Nation One Hub One Roar https://www.sportshub.com.sg/node/797 <span>One Nation One Hub One Roar</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Thu, 06/17/2021 - 17:56</span> <div class="field field--name-field-event-start-date field--type-datetime field--label-above"> <div class="field--label">Event Start Date</div> <div class="field--item"><time datetime="2021-06-17T12:00:00Z">Thu, 06/17/2021 - 20:00</time> </div> </div> <div class="field field--name-field-event-end-date field--type-datetime field--label-above"> <div class="field--label">Event End Date</div> <div class="field--item"><time datetime="2021-08-09T14:00:00Z">Mon, 08/09/2021 - 22:00</time> </div> </div> <div class="field field--name-field-event-type field--type-entity-reference field--label-above"> <div class="field--label">Event Type</div> <div class="field--item"><a href="/taxonomy/term/3" hreflang="en">Community</a></div> </div> <div class="field field--name-field-download-map-link field--type-link field--label-above"> <div class="field--label">Download Map link</div> <div class="field--item"><a href="http://www.sportshub.com.sg/Directions/PublishingImages/SSH-Map-22052015.pdf">Download SportsHub Map</a></div> </div> <div class="field field--name-field-road-blocked field--type-boolean field--label-above"> <div class="field--label">Does the road blocked?</div> <div class="field--item">Off</div> </div> <div class="field field--name-field-road-block-content field--type-text-long field--label-above"> <div class="field--label">Road Block Content</div> <div class="field--item"><div class="road-content"> <h2>Singapore indoor Stadium</h2> <p> Sorry for the inconvenience, the roads are currently blocked for security reasons.. </p> </div></div> </div> <div class="field field--name-field-venue-information field--type-image field--label-above"> <div class="field--label">Venue Information</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/default_images/NST%20Map.jpg?Nk17xeYKrME06NWOVR_nMRgHoPRrn6dP" width="680" height="250" alt="NST" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-start-sales-date field--type-datetime field--label-above"> <div class="field--label">Sales Date</div> <div class="field--item"><time datetime="2021-06-17T09:56:35Z">Thu, 06/17/2021 - 17:56</time> </div> </div> <div class="field field--name-field-sales-channels field--type-text-long field--label-above"> <div class="field--label">Sales Channels</div> <div class="field--item"><ul><li class="arrow">Singapore Sports Hub Box Office</li> <li class="arrow"><a href="https://www.apactix.com">www.apactix.com</a></li> <li class="arrow">+65 3158 8588</li> <li class="arrow">All SingPost Outlets</li> <li class="arrow">Scotts Square Concierge Desk</li> <li class="arrow">The Star Performing Arts Centre Box Office</li> </ul></div> </div> <div class="field field--name-field-priority field--type-integer field--label-above"> <div class="field--label">Priority</div> <div class="field--item">0</div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Display</div> <div class="field--item"><a href="/taxonomy/term/13" hreflang="en">banner</a></div> </div> <div class="field field--name-field-event-banner-image field--type-image field--label-above"> <div class="field--label">Event Banner image (1600px x 500px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-06/Q3_1600x500pxHomepageCarousel_15Jun21_Final_72dpi-01%20%281%29_0.jpg?ra4FIu32zU9ExWyaMJL0mJiBhWu7HqwP" width="1601" height="500" alt="One Nation One Hub One Roar" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-full-name field--type-string field--label-above"> <div class="field--label">Event Full name</div> <div class="field--item">One Nation One Hub One Roar</div> </div> <div class="field field--name-field-upcoming-events-title-1 field--type-string field--label-above"> <div class="field--label">Upcoming Events Title</div> <div class="field--item">One Nation One Hub One Roar</div> </div> <div class="field field--name-field-event-venue field--type-list-string field--label-above"> <div class="field--label">Event Venue</div> <div class="field--item">Singapore Sports Hub</div> </div> <div class="field field--name-field-event-summary field--type-string-long field--label-above"> <div class="field--label">Event Summary</div> <div class="field--item">One Nation One Hub One Singapore</div> </div> Thu, 17 Jun 2021 09:56:35 +0000 poonham.magantharan 797 at https://www.sportshub.com.sg Blazing Adventures https://www.sportshub.com.sg/node/795 <span property="schema:name">Blazing Adventures</span> <span rel="schema:author"><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span property="schema:dateCreated" content="2021-06-03T07:21:13+00:00">Thu, 06/03/2021 - 15:21</span> Thu, 03 Jun 2021 07:21:13 +0000 poonham.magantharan 795 at https://www.sportshub.com.sg Play it your way https://www.sportshub.com.sg/node/794 <span>Play it your way</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Wed, 05/05/2021 - 14:24</span> <div class="field field--name-field-event-start-date field--type-datetime field--label-above"> <div class="field--label">Event Start Date</div> <div class="field--item"><time datetime="2021-05-05T02:00:00Z">Wed, 05/05/2021 - 10:00</time> </div> </div> <div class="field field--name-field-event-end-date field--type-datetime field--label-above"> <div class="field--label">Event End Date</div> <div class="field--item"><time datetime="2021-06-30T14:00:00Z">Wed, 06/30/2021 - 22:00</time> </div> </div> <div class="field field--name-field-event-type field--type-entity-reference field--label-above"> <div class="field--label">Event Type</div> <div class="field--item"><a href="/taxonomy/term/3" hreflang="en">Community</a></div> </div> <div class="field field--name-field-event-image field--type-image field--label-above"> <div class="field--label">Event Image (770px x 425px)</div> <div class="field--items"> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/2021-05/770%20by%20425%20event%20slider.png?ObWXxRnW.UyySFWn7VzGBD6qKZMG.I0I" width="770" height="425" alt="#MYSGSPORTSHUB" typeof="foaf:Image" class="img-responsive" /> </div> </div> </div> <div class="field field--name-field-download-map-link field--type-link field--label-above"> <div class="field--label">Download Map link</div> <div class="field--item"><a href="http://www.sportshub.com.sg/Directions/PublishingImages/SSH-Map-22052015.pdf">Download SportsHub Map</a></div> </div> <div class="field field--name-field-road-blocked field--type-boolean field--label-above"> <div class="field--label">Does the road blocked?</div> <div class="field--item">Off</div> </div> <div class="field field--name-field-road-block-content field--type-text-long field--label-above"> <div class="field--label">Road Block Content</div> <div class="field--item"><div class="road-content"> <h2>Singapore indoor Stadium</h2> <p> Sorry for the inconvenience, the roads are currently blocked for security reasons.. </p> </div></div> </div> <div class="field field--name-field-venue-information field--type-image field--label-above"> <div class="field--label">Venue Information</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/default_images/NST%20Map.jpg?Nk17xeYKrME06NWOVR_nMRgHoPRrn6dP" width="680" height="250" alt="NST" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-start-sales-date field--type-datetime field--label-above"> <div class="field--label">Sales Date</div> <div class="field--item"><time datetime="2021-05-05T06:24:27Z">Wed, 05/05/2021 - 14:24</time> </div> </div> <div class="field field--name-field-sales-channels field--type-text-long field--label-above"> <div class="field--label">Sales Channels</div> <div class="field--item"><ul><li class="arrow">Singapore Sports Hub Box Office</li> <li class="arrow"><a href="https://www.apactix.com">www.apactix.com</a></li> <li class="arrow">+65 3158 8588</li> <li class="arrow">All SingPost Outlets</li> <li class="arrow">Scotts Square Concierge Desk</li> <li class="arrow">The Star Performing Arts Centre Box Office</li> </ul></div> </div> <div class="field field--name-field-priority field--type-integer field--label-above"> <div class="field--label">Priority</div> <div class="field--item">1</div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Display</div> <div class="field--item"><a href="/taxonomy/term/13" hreflang="en">banner</a></div> </div> <div class="field field--name-field-event-listing-image field--type-image field--label-above"> <div class="field--label">Event Listing Image (340px x 230px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/340by230_Event%20Listing%20Thumbnail%20.png?HezpBMvaAYrNkP6Obtvp0LBtCEb0tQwA" width="340" height="230" alt="#MYSGSPORTSHUB" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-banner-image field--type-image field--label-above"> <div class="field--label">Event Banner image (1600px x 500px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/002B-21_MySSH_WebAssets_r1_HomCarBan_1600x500px_2.png?15q2LgwMKQZmIBe2MktgIh1P6BsidlQr" width="1601" height="501" alt="#MYSGSPORTSHUB" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-upcoming-events-image-400x field--type-image field--label-above"> <div class="field--label">Upcoming Events image(400x260)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/400%20by%20260_upcoming%20event%20slider.png?r2MLjtONf6s_dBeW_BqkwEh9ycOC07Op" width="400" height="260" alt="#MYSGSPORTSHUB" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-full-name field--type-string field--label-above"> <div class="field--label">Event Full name</div> <div class="field--item">#MYSGSPORTSHUB - Play it your way</div> </div> <div class="field field--name-field-upcoming-events-title-1 field--type-string field--label-above"> <div class="field--label">Upcoming Events Title</div> <div class="field--item">#MYSGSPORTSHUB - Play it your way</div> </div> <div class="field field--name-field-event-venue field--type-list-string field--label-above"> <div class="field--label">Event Venue</div> <div class="field--item">Singapore Sports Hub</div> </div> <div class="field field--name-field-event-summary field--type-string-long field--label-above"> <div class="field--label">Event Summary</div> <div class="field--item">Keep the kids entertained and active over the school break with sports, fitness and skill-building programmes that promise loads of fun!</div> </div> Wed, 05 May 2021 06:24:27 +0000 poonham.magantharan 794 at https://www.sportshub.com.sg Finance Manager https://www.sportshub.com.sg/node/790 <span>Finance Manager</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Wed, 04/21/2021 - 10:42</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><dl><dd> <p><u><strong><b>Overview</b></strong></u></p> <p>This position is to manage the daily operations of the accounting function of the company and assist the Group Finance Director in accounting functions.</p> <p><u><strong><b>Roles &amp; Responsibilities</b></strong></u></p> <ul><li>Preparing monthly, quarterly and yearly management reports in compliance with statutory requirements</li> <li>Monitoring expenses and cost control</li> <li>Preparing cashflow reports and revenue recognition</li> <li>Managing our Annual Operating Plan, budget and financial forecasts</li> <li>Ensuring compliance of the Group policies with local accounting standards and tax regulations</li> <li>Developing and implementing robust financial processes to drive effective decisions</li> </ul><p><strong><u>Qualifications</u></strong></p> <p><strong><b>Requirements:</b></strong></p> <ul><li>Degree in Accounting or Finance and/or Chartered Accountant qualification</li> <li>Minimum 3 years relevant work experience in similar capacity</li> <li>Able to perform Full Set Accounting</li> <li>Excellent knowledge of up to date local accounting standards and practices, as well as tax regulations</li> <li>Excellent Excel and PowerPoint knowledge with proven ability to organize data</li> </ul><p><strong>Preferred:</strong></p> <ul><li>Prior auditing experience will be an advantage</li> <li>Proficient with Xero accounting system and Stripe payment system</li> </ul></dd> <dd> <p align="center"><strong>Interested? Please submit your resume to <a href="mailto:hr@climbcentral.sg">hr@climbcentral.sg</a>, stating “Finance Manager Application” as your subject title. Do include your notice period if you’re currently working.</strong></p> </dd> </dl></div> <div class="field field--name-field-contact-email field--type-email field--label-above"> <div class="field--label">Contact Email</div> <div class="field--item">hr@climbcentral.sg</div> </div> <div class="field field--name-field-summary field--type-text-with-summary field--label-above"> <div class="field--label">Summary</div> <div class="field--item"><p>This position is to manage the daily operations of the accounting function of the company and assist the Group Finance Director in accounting functions.</p> </div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Taxonomy</div> <div class="field--item"><a href="/taxonomy/term/123" hreflang="en">Finance</a></div> </div> <div class="field field--name-field-partner-name field--type-string field--label-above"> <div class="field--label">Our Partner</div> <div class="field--item">Climb Central Pte Ltd</div> </div> Wed, 21 Apr 2021 02:42:16 +0000 poonham.magantharan 790 at https://www.sportshub.com.sg Management Trainee https://www.sportshub.com.sg/node/789 <span>Management Trainee</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Mon, 04/19/2021 - 16:29</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><dl><dd> <p><u><strong><strong>Overview</strong></strong></u></p> <p>Upon completion of the management trainee program, you will run operations of the facility, with a focus on front-line customer service.</p> <p><u><strong><strong>Responsibilities</strong></strong></u></p> <p>As a Management Trainee, you will be undergoing a 12 month program where you will:</p> <ul><li>Learn the skills required to run the daily operations, with a focus on front-line customer service</li> <li>Receive opportunities to work on various projects individually or in teams</li> <li>Be assessed for positions within the core business functions such as: Operations, Marketing, Human Resources and Training</li> </ul><p><strong><strong><u>Qualifications</u><br /><br /> Required:</strong></strong></p> <ul><li>Fresh polytechnic/university graduates. All academic disciplines are welcome</li> <li>Demonstrate good interpersonal and communication skills</li> <li>Fluent in English and other languages is a bonus</li> <li>Able to work shifts, including weekends and public holidays</li> <li>Have strong communication skills</li> <li>Thrive in a dynamic environment</li> <li>Able to work independently and in teams</li> <li>Possess a positive attitude and are self-driven in the face of challenges</li> </ul><p><strong><strong>Preferred:</strong></strong></p> <ul><li>Experience is sales and customer service</li> <li>Climbing experience (Top Rope/Lead Climbing)</li> <li>1 to 2 years of working experience preferred</li> </ul></dd> <dd> <p align="center"><strong>Interested? Please submit your resume to <a href="mailto:hr@climbcentral.sg">hr@climbcentral.sg</a>, stating “Management Trainee Application” as your subject title. Do include your notice period if you’re currently working.</strong></p> </dd> </dl></div> <div class="field field--name-field-contact-email field--type-email field--label-above"> <div class="field--label">Contact Email</div> <div class="field--item">hr@climbcentral.sg</div> </div> <div class="field field--name-field-summary field--type-text-with-summary field--label-above"> <div class="field--label">Summary</div> <div class="field--item"><p>Upon completion of the management trainee program, you will run operations of the facility, with a focus on front-line customer service.</p> </div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Taxonomy</div> <div class="field--item"><a href="/taxonomy/term/314" hreflang="en">Operations</a></div> </div> <div class="field field--name-field-partner-name field--type-string field--label-above"> <div class="field--label">Our Partner</div> <div class="field--item">Climb Central Pte Ltd</div> </div> Mon, 19 Apr 2021 08:29:03 +0000 poonham.magantharan 789 at https://www.sportshub.com.sg Senior Manager, Digital Marketing Transformation https://www.sportshub.com.sg/node/788 <span>Senior Manager, Digital Marketing Transformation</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Thu, 04/15/2021 - 10:50</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><dl><dd> <p><strong><b>Overview:</b></strong></p> <p>Singapore Sports Hub is seeking an exceptional talent for the role of Senior Manager to drive our digital marketing transformation. This individual will be responsible for the strategic direction and driving growth across all digital &amp; social platforms including online, mobile, and own channels. Other responsibilities will include: Create a strategic plan and long-term vision for the Singapore Sports Hub digital platforms, focus on engaging and growing the audience on each platform. Ability to work with cross-functional teams including Programming, Sales, Marketing and Creative, build internal systems and processes for consistently producing high level, differentiated content and measuring success, manage Singapore Sports Hub digital, social, and data teams and be a tireless watchdog for quality and accuracy. Also, you will manage the development of annual budgets and forecasts.<br /><br /> This position will lead the digital division in managing Singapore Sports Hub’s owned digital platforms including but not limited to website, social media, email, loyalty and CRM, as well as spearheading thought leadership on understanding the audience, automation, personalisation, and owning the loyalty relationship with the customer. This position will also lead internal and external data management relationships.</p> <p><strong><b>Roles &amp; Responsibilities</b></strong></p> <p><u>Customer Relationship Management</u></p> <ul><li>Work cross-functionally with the ICT team as well as internal and external stakeholders to develop and manage the CRM platform</li> <li>Lead the successful creation and execution of CRM strategies and tactics to drive programmes and activities take-ups, customer retention, frequency and lifetime value</li> <li>Manage CRM campaign creation and implementation through segmentation strategies, owned communications, and content offerings</li> <li>Analyse the performance of CRM campaigns against established KPIs to determine success and translate analytics into insights to provide recommended improvements</li> <li>Develop and manage processes for emerging topics, e.g. patron feedback, fraud, etc.</li> <li>Lead the digital team in managing the email marketing calendar and automation including creative coordination, set-up, deployments, and reporting</li> </ul><p><u>Marketing Promotions and Content Creation</u></p> <ul><li>Collaborate with a cross-functional team of creative, marketing, and communications members within the marketing department in campaign brainstorming and ideation</li> <li>Work with the cross-functional team to plan, organise and execute the digital media strategy for the quarterly and ad-hoc campaigns within budgets, ensuring cross-media efficiency and close tracking of results with actionable recommendations</li> <li>Work with the cross-functional team to drive and create content and assets for marketing campaigns and promotions</li> <li>Lead the digital team in managing paid digital channel executions and marketing support on owned channels (website, social media and email communications) for marketing campaigns and promotions</li> </ul><p><u>Digital and Social Media Strategy</u></p> <ul><li>Lead the digital team in the creation, development, and implementation of an ‘Always-On” marketing strategy including but not limited to SEO, SEM, and social media to create a world of energising brand experiences at scale through systematic optimisation</li> <li>Lead the team in analysing the performance of the “Always-On” marketing strategy against established KPIs to determine success and translate analytics into insights to provide recommended improvements together with appointed digital and social media agencies</li> <li>Lead the digital team in managing the social media calendar with engagement optimised content targeted to gather comments, likes, shares, and reach as well as creating the social media assets (including videos, photos, and other content formats) to support Singapore Sports Hub’s brand and messaging</li> </ul><p><u>Digital Platform Development and Maintenance</u></p> <ul><li>Support website, app and CRM platform development and maintenance efforts, including UX coordination, testing and implementation for new features, enhancements and bug fixes</li> <li>Lead the digital team in coordinating ongoing website management and updates including but not limited to events on sale, activities and programmes updates, marketing campaigns and promotions, and troubleshoot and support website and digital issues that arise</li> </ul><p><u>Relationship Management</u></p> <ul><li>Lead the digital team in overseeing and maintaining the website, digital, and photography/videography agency relationships to manage expectations (e.g. high level of service, accountability, etc.), provide timely feedback, and maximise cost efficiency, quality, timeliness, and responsiveness in a manner that best supports Singapore Sports Hub’s initiatives.</li> </ul><p><strong><b>Skills and Qualifications</b></strong></p> <ul><li>Impressive track record as a digital marketing strategist, performance marketing manager and CRM lead with a background in both agency and corporate setting is highly desirable</li> <li>Strong hands-on experience with SEO/SEM, performance marketing, and social media strategies and tools with at least 5 years of experience implementing and optimising digital advertising campaigns and CRM strategies and tactics</li> <li>Solid knowledge of web analytics tools like Google Analytics and hands-on experience with tracking tools and setting up measuring strategies</li> <li>Advanced knowledge of web design, CSS, and HTML for both mobile and desktop</li> <li>Excellent verbal and written communication skills with a natural tendency to lead both people and projects, taking a logical data-driven approach to problem-solving</li> <li>Attentive to details on what customers are asking and be able to manage stress in a fast-paced environment</li> <li>Strong project management skills</li> <li>At least 3 years experience managing a team</li> </ul><p><strong>Preferred Qualifications</strong></p> <ul><li>University degree in Marketing, Advertising, IT, Business or relevant field</li> <li>Prior experience in the venues and events industry is an advantage</li> </ul><br /><strong><b>Others</b></strong> <ul><li>Possesses a passion for sports or an active lifestyle</li> <li>Working hours are 9:00 AM to 6:30 PM, Monday to Friday. Evening and Weekend hours will be required at various times</li> <li>Attend off-site meetings and conferences when applicable</li> </ul></dd> <dd> <p align="center"><strong>Interested applicant, please send in your latest resume with your passport size photo indicating your current and expected salaries as well as your notice period to <a href="mailto:recruit1@sportshub.com.sg">recruit1@sportshub.com.sg</a></strong></p> </dd> </dl></div> <div class="field field--name-field-contact-email field--type-email field--label-above"> <div class="field--label">Contact Email</div> <div class="field--item">recruit1@sportshub.com.sg</div> </div> <div class="field field--name-field-summary field--type-text-with-summary field--label-above"> <div class="field--label">Summary</div> <div class="field--item"><p>Singapore Sports Hub is seeking an exceptional talent for the role of Senior Manager to drive our digital marketing transformation. This individual will be responsible for the strategic direction and driving growth across all digital &amp; social platforms including online, mobile, and own channels.</p> </div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Taxonomy</div> <div class="field--item"><a href="/taxonomy/term/113" hreflang="en">Marketing</a></div> </div> <div class="field field--name-field-partner-name field--type-string field--label-above"> <div class="field--label">Our Partner</div> <div class="field--item">Spectra Singapore</div> </div> Thu, 15 Apr 2021 02:50:16 +0000 poonham.magantharan 788 at https://www.sportshub.com.sg [POSTPONED] Run As One Singapore https://www.sportshub.com.sg/node/787 <span>[POSTPONED] Run As One Singapore</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Wed, 04/14/2021 - 09:49</span> <div class="field field--name-field-event-start-date field--type-datetime field--label-above"> <div class="field--label">Event Start Date</div> <div class="field--item"><time datetime="2021-05-21T01:00:00Z">Fri, 05/21/2021 - 09:00</time> </div> </div> <div class="field field--name-field-event-end-date field--type-datetime field--label-above"> <div class="field--label">Event End Date</div> <div class="field--item"><time datetime="2021-05-30T14:00:00Z">Sun, 05/30/2021 - 22:00</time> </div> </div> <div class="field field--name-field-event-type field--type-entity-reference field--label-above"> <div class="field--label">Event Type</div> <div class="field--item"><a href="/taxonomy/term/2" hreflang="en">Sports</a></div> </div> <div class="field field--name-field-event-image field--type-image field--label-above"> <div class="field--label">Event Image (770px x 425px)</div> <div class="field--items"> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/2021-05/RAO21_SportsHub%20assets_3%20770px%20%28W%29%20x%20425px%20%28H%29.png?jPXNDOOAm44cDuNwgHOwJXfYbtnYreyk" width="770" height="425" alt="Run As One Singapore" typeof="foaf:Image" class="img-responsive" /> </div> </div> </div> <div class="field field--name-field-download-map-link field--type-link field--label-above"> <div class="field--label">Download Map link</div> <div class="field--item"><a href="http://www.sportshub.com.sg/Directions/PublishingImages/SSH-Map-22052015.pdf">Download SportsHub Map</a></div> </div> <div class="field field--name-field-road-blocked field--type-boolean field--label-above"> <div class="field--label">Does the road blocked?</div> <div class="field--item">Off</div> </div> <div class="field field--name-field-road-block-content field--type-text-long field--label-above"> <div class="field--label">Road Block Content</div> <div class="field--item"><div class="road-content"> <h2>Singapore indoor Stadium</h2> <p> Sorry for the inconvenience, the roads are currently blocked for security reasons.. </p> </div></div> </div> <div class="field field--name-field-venue-information field--type-image field--label-above"> <div class="field--label">Venue Information</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/default_images/NST%20Map.jpg?Nk17xeYKrME06NWOVR_nMRgHoPRrn6dP" width="680" height="250" alt="NST" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-start-sales-date field--type-datetime field--label-above"> <div class="field--label">Sales Date</div> <div class="field--item"><time datetime="2021-04-14T01:49:21Z">Wed, 04/14/2021 - 09:49</time> </div> </div> <div class="field field--name-field-sales-channels field--type-text-long field--label-above"> <div class="field--label">Sales Channels</div> <div class="field--item"><ul><li class="arrow">Singapore Sports Hub Box Office</li> <li class="arrow"><a href="https://www.apactix.com">www.apactix.com</a></li> <li class="arrow">+65 3158 8588</li> <li class="arrow">All SingPost Outlets</li> <li class="arrow">Scotts Square Concierge Desk</li> <li class="arrow">The Star Performing Arts Centre Box Office</li> </ul></div> </div> <div class="field field--name-field-priority field--type-integer field--label-above"> <div class="field--label">Priority</div> <div class="field--item">0</div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Display</div> <div class="field--item"><a href="/taxonomy/term/13" hreflang="en">banner</a></div> </div> <div class="field field--name-field-event-listing-image field--type-image field--label-above"> <div class="field--label">Event Listing Image (340px x 230px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/RAO21_SportsHub%20assets_4%20340px%20%28W%29%20x%20230px%20%28H%29%20%281%29.png?88CSdBvEY5jowlJMf66zuoKidIeN2RZq" width="340" height="230" alt="Run As One Singapore" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-banner-image field--type-image field--label-above"> <div class="field--label">Event Banner image (1600px x 500px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/RAO21_SportsHub%20assets_1%201600px%20%28W%29%20x%20500px%20%28H%29.png?FmQSS8xJ7u.ExY3uMT0XcWq7ZJ7v154a" width="1600" height="500" alt="Run As One Singapore" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-upcoming-events-image-400x field--type-image field--label-above"> <div class="field--label">Upcoming Events image(400x260)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-05/RAO21_SportsHub%20assets_2%20400px%20%28W%29%20x%20260px%20%28H%29.png?y4TYN16n6MjVAo2hcNJEMk9jU0hPHzJl" width="400" height="260" alt="Run As One Singapore" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-full-name field--type-string field--label-above"> <div class="field--label">Event Full name</div> <div class="field--item">[POSTPONED] Run As One Singapore</div> </div> <div class="field field--name-field-upcoming-events-title-1 field--type-string field--label-above"> <div class="field--label">Upcoming Events Title</div> <div class="field--item">[POSTPONED] Run As One Singapore</div> </div> <div class="field field--name-field-event-venue field--type-list-string field--label-above"> <div class="field--label">Event Venue</div> <div class="field--item">Singapore Sports Hub</div> </div> <div class="field field--name-field-event-summary field--type-string-long field--label-above"> <div class="field--label">Event Summary</div> <div class="field--item">Love the challenge and excitement of racing with friends. Achieve new goals at Run As One Singapore. </div> </div> Wed, 14 Apr 2021 01:49:20 +0000 poonham.magantharan 787 at https://www.sportshub.com.sg Senior Officer, Customer Care https://www.sportshub.com.sg/node/786 <span>Senior Officer, Customer Care</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Mon, 04/12/2021 - 10:59</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><dl><dd> <p><strong><strong>Overview:</strong></strong></p> <p>The Senior Customer Care Officer will play a key role in achieving operational efficiency and contributing to the development and implementation of the organisation’s policies, processes and training curriculum. This position will also assist in administrative duties that include overseeing manpower deployment, delivering customer service training and assisting in customer care reporting requirements.</p> <p><strong><strong>Responsibilities:</strong></strong></p> <ul><li>Collaborate with internal and external stakeholders to resolve feedback and address operational challenges</li> <li>Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals</li> <li>Oversee and ensure that all Customer Care issues and Lost &amp; Found reports are recorded in the CRM system according to the established criteria and guidelines</li> <li>Anticipate customer service issues and handle escalated cases promptly and professionally</li> <li>Monitor and review team performance to ensure adherence and compliance with organisation’s policies and procedures</li> <li>Provide timely and constructive feedback to team members regarding their work performance</li> <li>Review existing operational procedures and propose improvements to increase operational efficiency and enhance customer experience</li> <li>Oversee the reconciliations of financial discrepancies for daily settlements and revenue submissions</li> <li>Involve in training needs analysis and provide customer care training to employees of the Singapore Sports Hub</li> <li>Assist in the recruitment, deployment and management of casual and permanent team members</li> <li>Work on special projects (i.e. involve in the creation of collaterals, newsletters, communication channels etc) as assigned</li> <li>Ad-hoc duties and projects as assigned or needed</li> </ul><p><strong>Required:</strong></p> <ul><li>2-3 years customer care/customer relations experience</li> <li>Must be able to perform rotating duties including weekends and Public Holidays</li> <li>Pleasant personality and passion for service excellence</li> <li>Strong oral and written communication skills</li> <li>Strong personal, organizational and customer management skills</li> <li>Strong leadership and motivational skills</li> <li>Excellent problem solving, critical thinking and time management skills</li> <li>Ability to work well under pressure in a fast-paced and ambiguous work environment</li> <li>Adaptable to changes in a highly dynamic work environment</li> <li>Ability to work well in a team or independently</li> <li>Proactive, self-motivated and keen learner</li> <li>Meticulous and takes pride in delivering consistent high quality work</li> <li>Comfortable with conflict management and excels in providing coaching and mentoring to others</li> </ul><p><strong><strong>Preferred:</strong></strong></p> <ul><li>Proficient in Excel, Word, PowerPoint and Outlook</li> <li>Prior customer care experience preferred</li> <li>Prior experience in delivering customer service training</li> <li>Prior experience in managing customer care staff</li> <li>Prior experience in Point-Of-Sales system, processes and cash handling</li> </ul></dd> <dd> <p align="center"><strong>Interested candidates are invited to apply with a comprehensive resume to:<br /><a href="mailto:recruit1@sportshub.com.sg">recruit1@sportshub.com.sg</a><br /><br /> Please include the following items in your resume:<br /> - Current &amp; Expected Salary<br /> - Passport-size photograph<br /> - Notice period / Date of Availability</strong></p> </dd> </dl></div> <div class="field field--name-field-contact-email field--type-email field--label-above"> <div class="field--label">Contact Email</div> <div class="field--item">recruit1@sportshub.com.sg</div> </div> <div class="field field--name-field-summary field--type-text-with-summary field--label-above"> <div class="field--label">Summary</div> <div class="field--item"><p>The Senior Customer Care Officer will play a key role in achieving operational efficiency and contributing to the development and implementation of the organisation’s policies, processes and training curriculum.</p> </div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Taxonomy</div> <div class="field--item"><a href="/taxonomy/term/120" hreflang="en">Marketing/ Customer Care</a></div> </div> <div class="field field--name-field-partner-name field--type-string field--label-above"> <div class="field--label">Our Partner</div> <div class="field--item">Spectra Singapore</div> </div> Mon, 12 Apr 2021 02:59:58 +0000 poonham.magantharan 786 at https://www.sportshub.com.sg Assistant Operations Manager, Customer Care https://www.sportshub.com.sg/node/785 <span>Assistant Operations Manager, Customer Care</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Mon, 04/12/2021 - 10:35</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><dl><dd> <p><strong><strong>Overview:</strong></strong></p> <p>The Assistant Operations Manager, Customer Care, is responsible to recruit, coach and develop an effective team to achieve operational excellence and deliver exemplary customer experience. Apart from contributing to the development and implementation of the organisation’s policies and procedures, this position plays a key role in ensuring compliance with the policies and procedures, conducting performance appraisals, addressing training gaps and resolving operational challenges and issues.</p> <p><strong><strong>Responsibilities:</strong></strong></p> <ul><li>Collaborate with internal and external stakeholders to resolve feedback and address operational challenges</li> <li>Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals</li> <li>Sustain a culture of problem-solving, open communication, conflict resolution and accountability within the team</li> <li>Establish individual and team goals and review team performance for continuous development</li> <li>Provide timely and constructive feedback to direct reports regarding their work performance</li> <li>Review existing operational procedures and propose improvements to increase operational efficiency and enhance customer experience</li> <li>Anticipate customer service issues and handle escalated cases promptly and professionally</li> <li>Plan and implement new customer service initiatives to achieve or exceed organisation’s goals</li> <li>Oversee the recruitment, deployment and management of casual and permanent team members</li> <li>Review, develop and update training materials for the Customer Care</li> <li>Involve in training needs analysis and provide customer care training to employees of the Singapore Sports Hub</li> <li>Review, create and implement various Standard Operating Procedures and documents for QMS audit</li> <li>Review and implement various communication channels to educate internal and external stakeholders on key events, activities and happenings</li> <li>Oversee and manage the contract and compliance procedures and reporting for Customer Care</li> <li>Work with HR to implement Sports Hub’s service orientation programme and service recognition scheme</li> <li>Ensure dissemination of the Customer Care programme to full and part time employees</li> <li>Ad-hoc duties and projects as assigned or needed</li> </ul><p><strong><strong><u>Qualifications</u><br /> Required:</strong></strong></p> <ul><li>4-5 years customer care/customer relations experience</li> <li>Must be able to perform rotating duties including weekends and Public Holidays</li> <li>Pleasant personality and passion for service excellence</li> <li>Strong oral and written communication skills</li> <li>Strong personal, organizational and customer management skills</li> <li>Strong leadership and motivational skills</li> <li>Excellent problem solving, critical thinking and time management skills</li> <li>Ability to work well in a team or independently</li> <li>Ability to work well under pressure in a fast-paced and ambiguous work environment</li> <li>Adaptable to changes in a highly dynamic work environment</li> <li>Proactive, self-motivated and keen learner</li> <li>Comfortable with conflict management and excels in providing coaching and mentoring to others</li> <li>Meticulous and takes pride in delivering consistent high quality work</li> <li>Proven track record in customer service including management of complaints and feedback</li> </ul><p><strong><strong>Preferred:</strong></strong></p> <ul><li>Proficient in Excel, Word, PowerPoint and Outlook</li> <li>Prior sports and entertainment industry experience preferred</li> <li>Prior experience in creating and implementing customer care programme</li> <li>Prior experience in managing multiple stakeholders in a matrix environment</li> <li>Prior experience in coaching and mentoring a team</li> <li>Prior experience in Point-Of-Sales system, customer care processes and cash handling</li> <li>Prior experience in training needs analysis and curriculum development</li> </ul></dd> <dd> <p align="center"><strong>Interested candidates are invited to apply with a comprehensive resume to:<br /><a href="mailto:recruit1@sportshub.com.sg">recruit1@sportshub.com.sg</a><br /><br /> Please include the following items in your resume:<br /> - Current &amp; Expected Salary<br /> - Passport-size photograph<br /> - Notice period / Date of Availability</strong></p> </dd> </dl></div> <div class="field field--name-field-contact-email field--type-email field--label-above"> <div class="field--label">Contact Email</div> <div class="field--item">recruit1@sportshub.com.sg</div> </div> <div class="field field--name-field-summary field--type-text-with-summary field--label-above"> <div class="field--label">Summary</div> <div class="field--item"><p>The Assistant Operations Manager, Customer Care, is responsible to recruit, coach and develop an effective team to achieve operational excellence and deliver exemplary customer experience.</p> </div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Taxonomy</div> <div class="field--item"><a href="/taxonomy/term/120" hreflang="en">Marketing/ Customer Care</a></div> </div> <div class="field field--name-field-partner-name field--type-string field--label-above"> <div class="field--label">Our Partner</div> <div class="field--item">Spectra Singapore</div> </div> Mon, 12 Apr 2021 02:35:21 +0000 poonham.magantharan 785 at https://www.sportshub.com.sg Leaderboard SG https://www.sportshub.com.sg/node/782 <span>Leaderboard SG</span> <span><span lang="" about="/user/860" typeof="schema:Person" property="schema:name" datatype="">poonham.magantharan</span></span> <span>Fri, 03/26/2021 - 09:47</span> <div class="field field--name-field-event-start-date field--type-datetime field--label-above"> <div class="field--label">Event Start Date</div> <div class="field--item"><time datetime="2021-04-03T22:00:00Z">Sun, 04/04/2021 - 06:00</time> </div> </div> <div class="field field--name-field-event-end-date field--type-datetime field--label-above"> <div class="field--label">Event End Date</div> <div class="field--item"><time datetime="2021-04-04T02:00:00Z">Sun, 04/04/2021 - 10:00</time> </div> </div> <div class="field field--name-field-event-type field--type-entity-reference field--label-above"> <div class="field--label">Event Type</div> <div class="field--item"><a href="/taxonomy/term/2" hreflang="en">Sports</a></div> </div> <div class="field field--name-field-event-image field--type-image field--label-above"> <div class="field--label">Event Image (770px x 425px)</div> <div class="field--items"> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/2021-03/Event%20Slider%20Page_770x425.jpg?o_ZVjH9Amjdzp4ayJ0aJ9POKnvvhL.Be" width="770" height="425" alt="Leaderboard SG - Run For Your Future" typeof="foaf:Image" class="img-responsive" /> </div> </div> </div> <div class="field field--name-field-download-map-link field--type-link field--label-above"> <div class="field--label">Download Map link</div> <div class="field--item"><a href="http://www.sportshub.com.sg/Directions/PublishingImages/SSH-Map-22052015.pdf">Download SportsHub Map</a></div> </div> <div class="field field--name-field-road-blocked field--type-boolean field--label-above"> <div class="field--label">Does the road blocked?</div> <div class="field--item">Off</div> </div> <div class="field field--name-field-road-block-content field--type-text-long field--label-above"> <div class="field--label">Road Block Content</div> <div class="field--item"><div class="road-content"> <h2>Singapore indoor Stadium</h2> <p> Sorry for the inconvenience, the roads are currently blocked for security reasons.. </p> </div></div> </div> <div class="field field--name-field-venue-information field--type-image field--label-above"> <div class="field--label">Venue Information</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/s3fs-public/default_images/NST%20Map.jpg?Nk17xeYKrME06NWOVR_nMRgHoPRrn6dP" width="680" height="250" alt="NST" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-start-sales-date field--type-datetime field--label-above"> <div class="field--label">Sales Date</div> <div class="field--item"><time datetime="2021-03-26T01:47:51Z">Fri, 03/26/2021 - 09:47</time> </div> </div> <div class="field field--name-field-sales-channels field--type-text-long field--label-above"> <div class="field--label">Sales Channels</div> <div class="field--item"><ul><li class="arrow">Singapore Sports Hub Box Office</li> <li class="arrow"><a href="https://www.apactix.com">www.apactix.com</a></li> <li class="arrow">+65 3158 8588</li> <li class="arrow">All SingPost Outlets</li> <li class="arrow">Scotts Square Concierge Desk</li> <li class="arrow">The Star Performing Arts Centre Box Office</li> </ul></div> </div> <div class="field field--name-field-taxonomy field--type-entity-reference field--label-above"> <div class="field--label">Display</div> <div class="field--item"><a href="/taxonomy/term/13" hreflang="en">banner</a></div> </div> <div class="field field--name-field-event-listing-image field--type-image field--label-above"> <div class="field--label">Event Listing Image (340px x 230px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-03/Event%20Listing%20Thumbnail_340x230.jpg?r_fEcA_E30v22eBUdkAYB9IoJP40xdKr" width="340" height="230" alt="Leaderboard SG - Run For Your Future" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-banner-image field--type-image field--label-above"> <div class="field--label">Event Banner image (1600px x 500px)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-03/Homepage%20Carousel%20Banner_1600x500.jpg?GZEOkCtBd5onMhILYlbjk8PJsRt4tmGz" width="1600" height="500" alt="Leaderboard SG - Run For Your Future" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-upcoming-events-image-400x field--type-image field--label-above"> <div class="field--label">Upcoming Events image(400x260)</div> <div class="field--item"> <img src="https://mediabank.sportshub.com.sg/2021-03/Homepage%20Upcoming%20Event%20Slider_400x260.jpg?bIAXbbffAuFZ1qn8Out9MGBQkG.1hGRM" width="400" height="260" alt="Leaderboard SG - Run For Your Future" typeof="foaf:Image" class="img-responsive" /> </div> </div> <div class="field field--name-field-event-full-name field--type-string field--label-above"> <div class="field--label">Event Full name</div> <div class="field--item">Leaderboard SG - Run For Your Future</div> </div> <div class="field field--name-field-upcoming-events-title-1 field--type-string field--label-above"> <div class="field--label">Upcoming Events Title</div> <div class="field--item">Leaderboard SG - Run For Your Future</div> </div> <div class="field field--name-field-event-venue field--type-list-string field--label-above"> <div class="field--label">Event Venue</div> <div class="field--item">Singapore Sports Hub</div> </div> <div class="field field--name-field-event-summary field--type-string-long field--label-above"> <div class="field--label">Event Summary</div> <div class="field--item">Join the Leaderboard and take running from virtual to physical! Sign up for the 5KM competitive run at $9.50 (includes a medal) and stand a chance to qualify for the final event on 4 April!</div> </div> Fri, 26 Mar 2021 01:47:50 +0000 poonham.magantharan 782 at https://www.sportshub.com.sg