Frequently Asked Questions
General Enquiries
How can I prepare for my visit?
Please ensure that you bring along a valid photo ID for verification and you are encouraged to read through our Conditions of Entry prior to your visit.
How can I rent a boat?
We accept walk-in registrations only and all boat rentals are based on a first-come first-served basis. You will need to complete this form and make the payment at our information counter located at the Water Sports Centre (Level 1).
I have completed my payment and the lightning alert system is activated. What should I do?
If you have commenced the activity, you may redeem the balance hours within a month or choose to continue with the activity after the lighting alert system has been deactivated. Please note that refunds will only be allowed if you have yet to commence the activity.
Are there lockers available?
Yes, lockers are available at no additional charges and they are located in the changing rooms. Please note that all lockers are available on a first-come, first-served basis and items have to be cleared before the end of the public operating hours.
What are the opening hours of the Water Sports Centre?
We are open from 7:00AM to 8:00PM, Monday to Sunday, and 7:00AM to 10:00PM on Public Holidays. As the venue may not be available for public usage on event days, we encourage you to check our ‘Announcements’ for the details before your visit.
Do I have to be in appropriate attire?
Yes, you are encouraged to be in appropriate attire that include t-shirts, shorts and flip flops or water shoes.
What are the payment modes available?
We accept cash, NETS and credit card (VISA and MasterCard) payments.
I am unable to find the answers. Who can I contact for more details?
You may send your enquiry through our online form or call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Boat Rental
I am interested to rent a boat. What should I do?
You will need to complete this form and make the payment at our information counter located at the Water Sports Centre (Level 1). Please ensure that you bring along a valid photo ID for verification and kindly note that the boat rental is confirmed upon receipt of the payment and completed registration form.
If I have the 1 Star Kayak Personal Skill certification, do I need to bring along the certificate for rental?
Yes, you are required to produce the relevant proficiency certification (minimum 1 Star) for verification if you are planning to rent a closed deck kayak (Q-Kayak Sprite, Q-Kayak Wanderer, Dag) or Outrigger. We accept both soft and hard copy for verification.
Is there a minimum age to rent a boat?
Yes, the minimum age is 7 years old (based on date of birth) and the user must be able to fit in a Personal Floatation Device (PFD). For users below the age of 12 years must be accompanied by an adult in the same boat. For Dragon Boating activities, a minimum age of 9 years old is required.
What is the timing for the last boat rental?
The last timing for the rentals of the kayaks/ canoes/ dragon boats is 5:00PM.
Can I bring my own equipment?
If you prefer to use your personal paddle or personal floatation device (PFD), kindly note that the equipment must go through safety checks and approval by us before use. PFDs have to be ISO 12402 certified or equivalent safety standard (E.g. CE, UL, US Coast Guard).
Where can I kayak?
If you are a non-certified user, you are allowed to kayak within the Kallang Basin only. For certified users (minimum 1 Star certification), you may kayak or canoe along the Kallang River, Geylang River, Kallang Basin and Marina Channel.
Do you need prior experience to rent a boat?
No experience is required. We have crafts that cater to beginners and basic paddling skills will be shared prior launching off.
What happen if there is a capsize?
Hold on to all equipment and stay with the boat, attract attention with the whistle or paddle. Our safety boat onsite will be out to do the rescue.
Can I reserve the kayak in advance?
No, advance booking is currently not available.
What do I need to note for advance booking for Dragon Boat rental?
- Booking is only confirmed upon payment. Payment is required to be made at least ONE week prior to booking date.
- There will be no refund due to inclement weather. Postponement of booked session is only allowed ONCE and must be completed within ONE month from booking date. (e.g. Replacement session for 1 November booking to be completed by 1 December).
- Replacement session (subjected to availability) is to be informed at least ONE week prior to replacement date, otherwise session will be forfeited.
- No changing of reserved boat(s) allowed.
- There will be no refund due to inclement weather. Postponement of booked session is only allowed ONCE and must be completed within ONE month from booking date. (e.g. Replacement session for 1 November booking to be completed by 1 December).
- Replacement session (subjected to availability) is to be informed at least ONE week prior to replacement date, otherwise session will be forfeited.
- No changing of reserved boat(s) allowed.
Water Sport Programmes/ Courses
How can I register for the water sports courses?
You will need to complete this form and make the payment at our information counter located at the Water Sports Centre (Level 1). Please ensure that you bring along a valid photo ID for verification and the registration is confirmed upon receipt of the payment and completed registration form.
What is the minimum and maximum class size for programmes/ courses?
1 Star & 2 Star Course: 6 - 10 pax (per class)
Dragon Boat Orientation Programme: 8 – 10 pax (per 12 crew boat) and 16 - 20 pax (per 22 crew boat)
Kayak Orientation Programme: 6 - 20 pax (per group)
Dragon Boat Orientation Programme: 8 – 10 pax (per 12 crew boat) and 16 - 20 pax (per 22 crew boat)
Kayak Orientation Programme: 6 - 20 pax (per group)
Is there any age restrictions to register for the water sports courses?
Yes, you will need to be at least 9 years old to register for the kayak and dragonboat orientation programmes. For both 1 Star and 2 Star courses, you will need to be at least 12 years old. Please note that the age is calculated based on your date of birth.
What is the deadline for the registration of the water sports courses?
The registration will close 7 days before the commencement of the course.
How can I prepare for the course?
You are encouraged to be in appropriate attire that include t-shirts, shorts and flip flops or water shoes. We also recommend that you bring along your water bottle for hydration, sun block cream and personal medication (if necessary).
Is it alright for me to wear contact lens or spectacles for the course?
We would recommend you to bring along your contact lens case and solution for removal. It is advisable to put on a retainer on your spectacles to prevent it from falling off easily.
If I am unable to attend the course, will I be entitled to any make-up sessions or refunds?
There will be no refunds or make-up classes for any missed sessions.
Corporate/ Group Booking
How can I do corporate/ group bookings?
For corporate/ group programmes booking, kindly email us at watersportscentre@sportshub.com.sg with the following information:
- Name:
- Company Name:
- Number of Pax:
- Preferred Date & Time:
- Type of activity:
- Participants Age Range:
- Name:
- Company Name:
- Number of Pax:
- Preferred Date & Time:
- Type of activity:
- Participants Age Range: