Frequently Asked Questions
General Enquiries
How can I prepare for my visit?
Please ensure that you bring along a valid photo ID for verification and you are encouraged to read through our Conditions of Entry prior to your visit.
What are the opening hours of the Sports Hub Gym?
We are open from 7:00AM to 10:00PM, Monday to Sunday. As the venue may not be available for public usage on event days, we encourage you to check our ‘Announcements’ for the details before your visit.
Do I have to be in appropriate attire when attending the fitness classes?
Yes, you are required to be in proper workout attire to prevent any injuries and maximize your workout. An example of a proper workout attire include a lightweight t-shirt, gym shorts and covered shoes.
Are there lockers available?
Yes, lockers are available at no additional charges and they are located beside the changing rooms. Please note that all lockers have to be cleared by the end of the day.
Do I need to bring my own towel?
Yes, you are required to bring your own towel.
What are the payment modes available?
We accept cash, NETS and credit card (VISA and MasterCard) payments.
Is there a minimum age to join the fitness classes?
Yes, the minimum age is 16 years old (based on date of birth). Please note that participants below 18 years old must obtain parental consent before joining the classes.
I am unable to find the answers. Who can I contact for more details?
You may send your enquiry to gym@sportshub.com.sg or call us at +65 6653 9190 (Monday to Sunday, 7:00AM to 10:00PM).
Fitness Passes
What are the different types of fitness passes available for purchase?
We offer 2 different passes and they include 30-Day Fitness Pass and 30-Day Gym + Fitness Combo Pass. Please note that the 30-Day Fitness Pass is limited to fitness classes only and does not allow members to have access to the gym equipment.
Where can I purchase the fitness pass?
You may purchase the fitness pass at Sports Hub Gym located at the OCBC Arena (Level 2). You will need to produce a valid photo ID for verification when making the purchase.
Are the fitness passes transferable?
The gym passes are non-transferable and you are required to produce a valid photo ID for each visit.
I have lost my fitness pass. What should I do?
There will be a replacement fee of S$20 for each lost card and you may request for a replacement card at the Sports Hub Gym.
I am unable to attend the classes due to a medical condition. Can I request for an extension of the validity period?
Extensions are granted on a case-by-case basis and you may send your request to gym@sportshub.com.sg or contact us at +65 6653 9190 (Monday to Sunday, 7:00AM to 10:00PM). Please be informed that you are required to produce your medical certificate for verification and the request must be made prior to the expiry date of the pass.
Will I be entitled to any refund of the pass if the gym is closed for events?
No, the validity period of the passes will be extended accordingly to account for any closure of the gym.