Frequently Asked Questions
Garmin Sports Sessions General Enquiries
How can I find out more information on the Garmin Sports Sessions?
You may refer to the "Garmin Sports Session" Tab for more details.
I am interested to participate in Garmin Sports Sessions. What should I do?
You are required to register for the programme via the Online Booking System (OBS) or the ELXR® App. You can now earn points while keeping fit by participating in the Garmin Sports Sessions Programme!
How do I participate in the Garmin Sports Sessions Rewards Programme?
Simply download the ELXR® app (available on the App Store/Google Play Store) and register for an account if you are a new user.
- Once you're through, click on the "Community Tab"
- Select your desired Garmin Sports Sessions on the page
- Click the "GOING" button at least 2 hours before the session begin
- Simply approach our friendly staff on duty at the Garmin Sports Session and they will assist in the attendance taking
Is there a minimum age to participate in the Garmin Sports Sessions?
Yes, you will need to be at least 7 years old and above (as of 31 December 2019).
In the event of inclement weather, what should I do?
We strongly encourage you to register at least 2 hours prior to the session as you will be able to receive the latest updates on venue(s) change/cancellation via your email. The details will also be made available on our Facebook page at least 45 minutes prior to the session or you may contact our Customer Care team for assistance at +65 6653 8900 (Monday – Sunday, 7am to 10pm).
Garmin Sports Sessions Rewards Programme
How can I earn the points for this programme?
You will need to register for the sessions via ELXR® App prior to the commencement of the Garmin Sports Sessions and attend the session to earn 25 points per session. Please ensure that you present your unique QR code to our team when you register at the registration booth and stand a chance to redeem a reward, while stocks last, for every tier you have achieved.
Will I be able to earn the points if I do walk-in registrations for the Garmin Sports Sessions?
No, you will not be able to earn the points if you do not register for the sessions via ELXR® App and attend the sessions.
How do I register for the Garmin Sports Sessions?
You may log in to the ELXR® App and reserve your slot by clicking “Going” on your desired Garmin Sports Sessions.
How do I register for an account on the ELXR® App?
You can simply download the ELXR® App in your mobile device and register for an account by clicking "Register" at the login page.
Can I have more than one account on the ELXR® App?
Yes, you may register for more than 1 account; however, please note that you will not be able to combine or transfer the points among the accounts.
Can I earn points if I register for the Garmin Sports Session and did not attend the Garmin Sports Session?
No, only participants who have registered for the programmes via ELXR® App and attended the sessions will be able to earn the points.
Is there an expiry date for my Garmin Sports Sessions Rewards points?
There is no expiry date for your Garmin Sports Sessions Rewards points.
What are the rewards I can redeem using my Garmin Sports Sessions Rewards points?
You may redeem your Garmin Sports Sessions points for the following rewards* in the respective tiers:
- Tier 1 (500 points) : Fruit infusion water bottle
- Tier 2 (1,000 points) : Exclusive Experience Sports cap
- Tier 3 (1,500 points) : Stylish 5L waterproof dry bag
How do I redeem the rewards?
Once you have achieved the minimum points required for the tiers, you may approach our team at the Garmin Sports Sessions registration booth to redeem your rewards.
Why am I prompted to key in a 4-digit code when I attempt to redeem my rewards in the ELXR® App?
You will need to redeem the rewards at the registration booth and the 4-digit code will be keyed in by our team during the redemption.
Can I redeem for more than one reward?
Yes, there will be no restrictions on the number of rewards you can redeem for each tier.
Is there a deadline for the redemptions of the rewards?
All rewards must be redeemed by 31 December 2020 and the redemptions will be on a first come, first served basis (while stocks last).
Can I request for a refund or exchange of the rewards after the redemption?
You will not be able to request for a refund or exchange of the rewards after redemption and there will be no replacement for any lost, damaged or stolen rewards.
How do I check my available points for redemptions?
You may access your account by logging into the ELXR® App and select "My Rewards" to view your points balance.
Will I be able to retrieve the history of my points transactions?
You will be able to view the current and past transactions under "Points Balance" when you log in to the ELXR® App.
Can I retrieve my points balance if I lost my account?
Points in lost accounts will not be retrievable. Please click on "Forgot Password" to reset your password or contact info@the-elxr.com if you have problem accessing your account
What should I do if I am unable to register for the Garmin Sports Session on the ELXR® App?
You may approach our team at the registration booth for assistance.
How do I participate in the monthly lucky draw?
You can simply register for the Garmin Sports Session via ELXR® App. You will earn one monthly draw chance for every session attended.
How will the winners be notified?
An email with the details of the redemption process will be sent to all winners by the 2nd week of the following month.
Is there a deadline for the redemptions of the lucky draw prizes?
All prizes must be redeemed by 31 December 2020. Any unclaimed prizes will be forfeited without any liability on our part.
How do I get more information regarding this programme?
Please visit our website or check out our Facebook page for the latest updates.
Who can I contact for more information?
You may contact our Customer Care Team at +65 6653 8900. Alternatively, please drop us an email at experience.sports@sportshub.com.sg.
ELXR Fitness Assessment
What is the ELXR Fitness Assessment?
It is a fitness assessment that enables you to discover your health and improve fitness through 9 different exercise stations, based on international guidelines and standards guided by professional coaches.
What can we expect at the ELXR Fitness Assessment?
You'll be able to discover your health and fitness level in the assessment. After which, the coaches will design an exclusive and unique training catered to your assessment results. You can expect to work towards a healthier and fitter you accurately as the assessment enables you to identify areas of weaknesses which you can focus and work towards.
When will the ELXR Fitness Assessment be held?
The assessment will be held on a regular basis. You may visit our website for the latest updates on the timing(s) and location(s) of the assessment.
What is the duration for the ELXR Fitness Assessment?
The duration for the assessment will run for approximately 1.5 hours.
Where will the ELXR Fitness Assessment be held at?
The ELXR Fitness Assessment will be held at Gate 2, 100PLUS Promenade, where our daily free Garmin Sports Sessions will be held.
Do I need to register for the ELXR Fitness Assessment?
Yes, you will need to register for the ELXR Fitness Assessment through our Online Booking System (OBS). If you are a new user, please be informed that you will need to create an account prior to registration.
How do I know if my registration is successful?
Upon successful registration, the booking confirmation will be sent to you via email. We will also be sending a confirmation email with more information at least 3 days before the commencement of the session.
What should I do if I do not receive the booking confirmation?
The email might have been blocked by your email server and/or is treated as a spam email. If you are unable to locate the email in your 'Spam' folder, please contact us via experience.sports@sportshub.com.sg and provide your name and email address used for the booking and we will assist you with the registration.
Do I need to pay for the ELXR Fitness Assessment?
No, the ELXR Fitness Assessment is FREE.
What is the maximum capacity for the ELXR Fitness Assessment?
The maximum capacity is 30 participants.
If I arrive later than the stated timing, can I participate in the assessment?
While you may participate in the assessment, please note that you may not be able to try out all 9 fitness modalities. Hence, to ensure that you have sufficient time to complete all 9 fitness modalities, we will strongly encourage that you arrive prior to the stipulated timings.
Are there any age restrictions to participate in the ELXR Fitness Assessment?
Yes, participants are required to be 16 years old and above (as of 31 December 2019) to participate in the fitness assessment.
What should I prepare for ELXR Fitness Assessment?
Participants are required to dress in comfortable sports attire that include shorts, t-shirts and sports shoes. We also encourage all participants to bring the following items:
- Personal handphone (Compulsory. All participants will be required to bring along their personal handphone to track your progress on the ELXR App)
- Towels
- Water Bottle
- Personal medication (if any)
What happens during inclement weather?
The ELXR Fitness Assessment is a rain or shine event, so the assessment will continue regardless of the weather condition.
Will there be any baggage deposit service?
No, we do not offer any baggage deposit service and will encourage you to travel light.
What should I do if I lost my item?
You may send your enquiry through our online form or call us at +65 6653 8900 (Monday – Sunday, 7am – 10pm).
How do I get to the ELXR Fitness Assessment?
You may refer to our Getting Here page for details on the various modes of transportation.
Who can I contact for more information?
You may contact our Customer Care Team at +65 6653 8900 (Monday – Sunday, 7am to 10pm). Alternatively, you may drop us an email at experience.sports@sportshub.com.sg.