Our Partner: Spectra Singapore
Department: Marketing/ Customer Care


Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.


  • Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
  • Identify improvements and propose recommendations to address operational challenges
  • Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
  • Maintain secure custody of found property
  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
  • Perform daily settlements and financial reconciliations for revenue submissions
  • Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
  • Ad-hoc duties and projects as assigned or needed
  • Opportunities to work across the various venues of Singapore Sports Hub


  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Must be able to work on rotating shifts including weekends and Public Holidays
  • Excellent communication and interpersonal skills
  • Proactive, self-motivated and keen learner
  • A team player with excellent listening and problem-solving skills
  • Able to work in a fast-paced environment and comfortable with ambiguity
  • Meticulous and takes pride in delivering consistent high quality work


  • Proficient in MS Excel, Word, PowerPoint and Outlook
  • Prior customer care experience preferred
  • Prior experience in Point-Of-Sales system and cash handling

Interested candidates are invited to apply with a comprehensive resume to:

Please include the following items in your resume:
- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability