OPEN POSITION
Overview:
Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.
Responsibilities:
- Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
- Ad-hoc duties and projects as assigned or needed
- Opportunities to work across the various venues of Singapore Sports Hub
Qualifications
Required:- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on rotating shifts including weekends and Public Holidays
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Meticulous and takes pride in delivering consistent high quality work
Preferred:
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling
Interested candidates are invited to apply with a comprehensive resume to:
recruit1@sportshub.com.sg
Please include the following items in your resume:
- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability