Overview:

Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.

Responsibilities:

• Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
• Identify improvements and propose recommendations to address operational challenges
• Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
• Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
• Perform daily settlements and financial reconciliations for revenue submissions
• Work on special projects (such as review and development of training curriculum and standard operating procedures) as assigned
• Ad-hoc duties and projects as assigned or needed
• Opportunities to work across the various venues of Singapore Sports Hub

Qualifications
Required:

• Minimum GCE ‘O’ Levels
• Pleasant personality and passion for service excellence
• Must be able to work on rotating shifts including weekends and Public Holidays
• Excellent communication and interpersonal skills
• Proactive, self-motivated and keen learner
• A team player with excellent listening and problem-solving skills
• Able to work in a fast-paced environment and comfortable with ambiguity
• Meticulous and takes pride in delivering consistent high quality work

Preferred:

• Proficient in MS Excel, Word, PowerPoint and Outlook
• Prior customer care experience preferred
• Prior experience in Point-Of-Sales system and cash handling

Interested candidates are invited to apply with a comprehensive resume to:
recruit1@sportshub.com.sg

Please include the following items in your resume:
- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability