OPEN POSITION

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Our Partner: Spectra Singapore
Department: Marketing/ Customer Care
Contact:

Overview:

Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.

Responsibilities:

  • Attend to enquiries and feedback received in person and via telephone calls and emails promptly and professionally
  • Identify improvements and propose recommendations to address operational challenges
  • Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
  • Maintain secure custody of found property
  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
  • Perform daily settlements and financial reconciliations for revenue submissions
  • Ad-hoc duties and projects as assigned
  • Opportunities to work across the various venues of Singapore Sports Hub

Qualifications
Required:

  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Must be able to work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs) on weekdays
  • Able to commit to one of the following tiers for a period of 1 year and above:
         a. 12-hour work week
         b. 20-hour work week
         c. 28-hour work week
  • Excellent communication and interpersonal skills
  • Proactive, self-motivated and keen learner
  • A team player with excellent listening and problem-solving skills
  • Able to work in a fast-paced environment and comfortable with ambiguity

Preferred:

  • Proficient in MS Excel, Word, PowerPoint and Outlook
  • Prior customer care experience preferred
  • Prior experience in Point-Of-Sales system and cash handling

Interested candidates are invited to apply with a comprehensive resume to:
recruit1@sportshub.com.sg

Please include the following items in your resume:
- Current & Expected Salary
- Passport-size photograph
- Notice period / Date of Availability

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