Sports Hub Flex
Frequently Asked Questions
General Enquiries
Are there any age restrictions to participate in the Sports Hub FLEX Season 3 programmes?
Yes, the programmes are open to individuals aged 18 to 35 years old only.
Do I have to pay to participate in any of the Sports Hub FLEX Season 3 programmes?
Yes, the rates for the Sports Hub FLEX Season 3 programmes are between $5 to $20 per session.
How can I find out more information on the Sports Hub FLEX Season 3 programmes?
You may refer to our website for the latest information on Sports Hub FLEX Season 3.
What are the safe management measures implemented for the Sports Hub FLEX Season 3 programmes?
The following safe management measures are implemented in accordance to the government advisories.
- Group size is limited to a maximum of 5 participants
- Intermingling among different groups are not allowed throughout the sessions or classes
- Participants must stay within the designated demarcated zone (if any) at all times
- Participants must maintain a safe distance of at least 2 metres while exercising in general and at least 3 metres from each group and during high intensity movement exercises
- Masks must be worn at all times except when exercising
- Regulated access will be implemented at the programme venue
- Compulsory registration for the desired slot on ELXR® app before attending the session
- Registration via SafeEntry and temperature screening is necessary for all participants before entry to the programme venue
- Participants will be denied entry if they exhibit flu-like symptoms (e.g. cough, fever with temperature at 38-degree Celsius or more) or is currently on Stay Home Notice/Quarantine Order due to COVID-19.
I am interested to participate in the Sports Hub FLEX Season 3 programmes. What should I do?
The slots are available on a first-first, first-served basis and you can register for your desired session through the ELXR® App by clicking on “GOING”. The ELXR® App user manual is also available here if you require the step-by-step instructions.
Can I walk in if I have not registered for the session?
All participants are required to register for a slot through the ELXR® App prior to the session.
Can I attend the programme(s) with my friends?
Yes, you may attend the programme with your friends. However, as safe management measures are implemented for the programmes, all participants will be divided into groups of 5 and you will not be allowed to select your preferred group. All groups are required to remain within their demarcated areas and intermingling among other groups are not allowed throughout the session.
Can I register on behalf of my friends and family?
No, participants may only register for their desired sessions through their individual ELXR® account.
If I am unable to attend the session, can I transfer the slot to someone else?
No, registrations are non-transferable. We strongly encourage you to register for a session only if you can attend. If you have registered for the session and would not be able to attend it due to personal reasons, please release the slot by clicking on “NOT GOING” at least 24 hours before the commencement. Participants who repeatedly miss the sessions more than twice may face a temporary suspension.
Will I still be allowed to participate if I am late?
Participants who do not check-in within the first 15 minutes of the session will have their slots automatically cancelled.
Am I required to bring my own equipment?
You are encouraged to bring a sports towel and water bottle to keep yourself hydrated.
Is there a locker facility?
Participants are encouraged to carry light as there are limited lockers available within the premises.
Are there toilets available?
Yes, toilets are available for public usage and participants are encouraged to visit the toilet only before or after the session to avoid disruption to the programme.
What time does check-in open for each session?
We advise all participants to check-in at least 30 minutes prior to the session to ensure sufficient time for the registration process.
The session looks empty. Why can’t I participate?
We are regulating the access to ensure adequate personal space among participants. We advise all participants to register their slots in advance to avoid disappointment.
Are we able to get a refund of the programme fees for sessions unattended?
No, there will be no refunds or replacement sessions for any unattended programmes.
In the event of inclement weather, what should I do?
Please check Sports Hub FLEX’s Instagram account 45 minutes prior to the commencement of the session for the latest updates on relocation/cancellation. Alternatively, you may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Who can I contact for more information?
You may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM) or drop us an email at experiencesports@sportshub.com.sg.
Experience Sports Rewards Programme
How do I participate in the Experience Sports Rewards Programme?
Simply download the ELXR® App (available on the App Store/Google Play) and register for an account if you are a new user.
- Once you’re through, click on the “Community” tab
- Select your desired programmes on the page
- Click the “GOING” button at least 2 hours before the session begin (Limited slots available on a first-come, first-served basis)
- Simply approach our friendly staff on duty and they will assist in the attendance taking
- Earn points and redeem exclusive rewards!
How can I earn the points for these programmes?
You will need to register for the sessions via ELXR® App prior to the commencement of these programmes and attend the session to earn 25 points per session. Please ensure that you present your unique QR code to our team during registration and stand a chance to redeem a reward, while stocks last, for every tier you have achieved.
Can I have more than one account on the ELXR App?
Yes, you may register for more than 1 account; however, please note that you will not be able to combine or transfer the points between the accounts.
Can I earn points if I register for the session and did not attend it?
No, only participants who have registered for the programmes via ELXR® App and attended the sessions will be able to earn the points.
Is there an expiry date for my reward points?
Yes, all reward points will expire on 31 March 2021.
What can I redeem using my reward points?
You may redeem your points for rewards* in the respective tiers:
- Tier 1 (500 points)
- Tier 2 (1,000 points)
- Tier 3 (1,500 points)
How do I redeem the rewards?
Once you have achieved the minimum points required for the tiers, you may approach our team at the programme registration booth to redeem your rewards.
Why am I prompted to key in a 4-digit code when I attempt to redeem my rewards in the ELXR® App?
You will need to redeem the rewards at the registration booth and the 4-digit code will be keyed in by our team during the redemption.
Can I redeem for more than one reward?
Yes, there are no restrictions on the number of rewards you can redeem for each tier.
Is there a deadline for the redemptions of the rewards?
All rewards must be redeemed by 31 March 2021 and the redemptions will be on a first come, first served basis (while stocks last).
Can I request for a refund or exchange of the rewards after the redemption?
You will not be able to request for a refund or exchange of the rewards after redemption and there will be no replacement for any lost, damaged or stolen rewards.
How do I check my available points for redemptions?
You may access your account by logging into the ELXR® App and select “My Rewards” to view your points balance.
Will I be able to retrieve the history of my points transactions?
You will be able to view the current and past transactions under “Points Balance” when you log in to the ELXR® App.
Can I retrieve my points balance if I lost my account?
Points in lost accounts will not be retrievable. Please click on “Forgot Password” to reset your password or contact info@the-elxr.com if you have problem accessing your account.
What should I do if I am unable to register for the programmes on the ELXR® App?
You may approach our team at the registration booth for assistance.
Sports Hub FLEX Season 3 Monthly Giveaway Draw
How do I participate in the Sports Hub FLEX Season 3 Monthly Giveaway Draw?
You are eligible to participate once you have registered and attended for a Sports Hub FLEX Season 3 programme via the ELXR app. You will earn one giveaway chance for every session attended. The more sessions you attend, the more chances you earned.
How will the winners of the Sports Hub FLEX Season 3 Monthly Giveaway Draw be notified?
Winners will be notified via email within 2 weeks after the monthly draw. The redemption details will be included in the email and winners are required to pick up the prizes from our official Sports Hub Flex Club Programme Partner at the following location.
Superfit Pte Ltd
44 Kallang Place
#1A-WPS229 Four Star Building
Singapore 339172
Superfit Pte Ltd
44 Kallang Place
#1A-WPS229 Four Star Building
Singapore 339172
Is there any deadline for the redemption of the Sports Hub FLEX Season 3 Monthly Giveaway Draw winners?
Winners of the Sports Hub FLEX Season 3 Monthly Giveaway Draw will be given 30 days to redeem their prizes from the date of the email notification.