Experience Sports Programmes
Frequently Asked Questions
General Enquiries
Is there a minimum age to participate in the Experience Sports Programmes?
Patrons must be 7 years and above to participate in the Experience Sports Sessions. Children under 12 years old must always be accompanied by a responsible person aged 18 years old or older
Do I have to pay to participate in any of the Experience Sports Programmes?
Most Experience Sports programmes are FREE for members of public, unless otherwise stated.
I am interested to participate in the Experience Sports Programmes. What should I do?
You may register to participate in the Experience Sports Programmes through the ELXR app, available for download on from the App Store or Google Play, or refer to the ELXR® app user manual.
Capacity is limited for your safety. Do note that registration is COMPULSORY for all programmes
Capacity is limited for your safety. Do note that registration is COMPULSORY for all programmes
Can I walk-in if I have not registered for the session?
No, all participants are required to register for a slot through the ELXR® App prior to the session.
Can I attend the programme(s) with my friends?
Yes, however all programmes have a capacity limit.
Can I register on behalf of my friends and family?
No, participants may only register for their desired sessions through their individual ELXR® account.
If I am unable to attend the session, can I transfer the slot to someone else?
No, registrations are non-transferable. We strongly encourage you to register for a session only if you are able to attend. If you have registered for the session and would not be able to attend it due to personal reasons, please release the slot by clicking on “NOT GOING” at least 24 hours before the commencement. Participants who repeatedly miss the sessions more than twice may face a temporary suspension.
Will I still be allowed to participate if I am late?
Participants who do not check-in within the first 10 minutes of the session will have their slot automatically cancelled and released for others to book and attend.
Am I required to bring my own equipment?
If you are participating in any of our Yoga sessions, please bring along your own yoga mat. You are also encouraged to bring a sports towel and water bottle to keep yourself hydrated.
Is there a locker facility?
Participants are encouraged to travel light as there are no lockers available at the programme venue.
Are there toilets available?
Yes. Toilets will remain open to the public but participants are encouraged to visit the toilet only before or after the session to avoid disruption to the programme.
What time does check-in open for each session?
Check-in opens 30 minutes before the start of each session. We advise all participants to check-in early to ensure there is enough time for all the necessary processes to take place.
The session looks empty, why can’t I participate?
We are regulating access to all sessions to ensure adequate personal space among participants. We advise all participants to register for their slots in advance to avoid disappointment.
In the event of inclement weather, what should I do?
Sessions held at Stadium Roar and Sports Hub Lawn Bowls will be cancelled in the event of inclement weather. Please keep a lookout in the ELXR app for the notification and do ensure that the app is updated to the latest version. You may also check your email inbox 45 minutes prior to the commencement of the session for latest updates on relocation/cancellation.
Alternatively, you may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Alternatively, you may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Who can I contact for more information?
You may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM) or drop us an email at experiencesports@sportshub.com.sg.