Experience Sports Programmes
Frequently Asked Questions
Is there a minimum age to participate in the Experience Sports Programmes?
Do I have to pay to participate in any of the Experience Sports Programmes?
I am interested to participate in the Experience Sports Programmes. What should I do?
Capacity is limited for your safety. Do note that registration is COMPULSORY for all programmes
Can I walk-in if I have not registered for the session?
Can I attend the programme(s) with my friends?
Different coloured wristbands will be issued and worn by participants of different groups in each zone for identification. No intermixing of participants between zones is allowed. Participants are to stay within their assigned zone.
There should be no socialisation beyond the sessions.
Can I register on behalf of my friends and family?
If I am unable to attend the session, can I transfer the slot to someone else?
Will I still be allowed to participate if I am late?
Am I required to bring my own equipment?
Is there a locker facility?
Are there toilets available?
What time does check-in open for each session?
The session looks empty, why can’t I participate?
In the event of inclement weather, what should I do?
Alternatively, you may call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Who can I contact for more information?
Experience Sports Rewards Programme
How do I participate in the Experience Sports Rewards Programme?
- Once you’re through, click on the “Community” tab
- Select your desired programmes on the page
- Click the “GOING” button at least 2 hours before the session begin (Limited slots available on a first-come, first-served basis)
- Simply approach our friendly staff on duty and they will assist in the attendance taking
- Earn points and redeem exclusive rewards!
How can I earn the points for these programmes?
Can I have more than one account on the ELXR App?
Can I earn points if I register for the session and did not attend it?
Is there an expiry date for my reward points?
What are the rewards I can redeem using my reward points?
- Tier 1 (500 points)
- Tier 2 (1,000 points)
- Tier 3 (1,500 points)
How do I redeem the rewards?
Why am I prompted to key in a 4-digit code when I attempt to redeem my rewards in the ELXR® App?
Can I redeem for more than one reward?
Is there a deadline for the redemptions of the rewards?
Can I request for a refund or exchange of the rewards after the redemption?
How do I check my available points for redemptions?
Will I be able to retrieve the history of my points transactions?
Can I retrieve my points balance if I lost my account?
What should I do if I am unable to register for the programmes on the ELXR® App?