Aquatic Programmes
Frequently Asked Questions
General Enquiries
How can I prepare for my visit?
Please ensure that you bring along a valid photo ID for verification and you are encouraged to read through our pool admission policy prior to your visit.
What are the opening hours of the OCBC Aquatic Centre?
We are open from 7:00AM to 10:00PM, Monday to Sunday. As the venue may not be available for public usage on event days, we encourage you to check our ‘Announcements’ for the details before your visit.
What are the opening hours of the training pool and competition pool?
The training pool is accessible from 7:00AM to 10:00PM, Monday to Sunday. You may refer to the Pool Opening Hours section for the details of the pool opening hours.
How can I reserve a lane for lap swimming?
You may reserve a lane via our online booking system or make a booking at our information counter located at OCBC Aquatic Centre (Level 1). Please note that a maximum of 4 swimmers are allowed in each lane.
What are the payment modes available?
We accept cash, NETS and credit card (VISA and MasterCard) payments.
Are there any lockers available?
Yes, lockers are available at no additional charges and they are located in the changing rooms. Please note that all lockers have to be cleared before the end of the public operating hours.
Can I bring my kid for a swim?
Yes, please be advised that you will need to adhere to the adult-child supervisory ratio and you are encouraged to read through our admission policy prior to your visit.
What is the average temperature of the training pool and competition pool?
The average temperature of the training pool and competition pool is 27.5 degree Celsius and 28.5 degree Celsius respectively.
Can I view the training pool?
No, public viewing of the training pool is prohibited.
I am unable to find the answers. Who can I contact for more details?
You may send your enquiry through our online form or call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Aqua Fitness Classes
How can I register for the aqua fitness classes?
You will need to complete this form and make the payment at our information counter located at the OCBC Aquatic Centre (Level 1). Please note that your registration is confirmed upon receipt of the payment and completed registration form.
Is there a minimum class size for the aquatic fitness classes?
Yes, we will require a minimum of 6 participants before the class is confirmed. A minimum of 5 participants will be required for the aqua bike programmes.
What is the maximum class size for the aquatic fitness classes?
The maximum class size is 20 participants. For aqua bike programmes, the maximum class size is 10 participants.
If I am unable to attend the classes, will I be entitled to any make-up sessions or refunds?
There will be no refunds or make-up classes for any missed lessons.
Is there a minimum age requirement to participate in the aqua fitness classes?
Yes, you will need to be at least 18 years old to register for the aqua fitness classes.
Swimming Lessons
How can I register for the swimming lessons?
You will need to complete this form and make the payment at our information counter located at the OCBC Aquatic Centre (Level 1). Please note that your registration is confirmed upon receipt of the payment and completed registration form.
Is there a minimum class size for the swimming lessons?
Yes, we will require a minimum of 3 students before the class is confirmed.
What is the maximum class size for the swimming lessons?
The maximum class size varies depending on the swim level programmes.
What is the duration of the swimming lessons?
The duration for each session is 60 minutes.
What do I need to bring when attending the swimming lessons?
You will need to bring your own swimsuit, goggles and swim cap (optional).
Do you offer any private swimming lessons?
Yes, we offer private swimming lessons and the class size ranges between 1 to 3 students. If you require additional information, you may send an email to ocbc.aquatic-centre@sportshub.com.sg.
If I am unable to attend the classes, will I be entitled to any make-up sessions or refunds?
There will be no refunds or make-up classes for any missed lessons.
Swim Passes
What are the different types of swim passes available for purchase?
We offer 3 different swim passes and they include 30 Days Swim Pass, 90 Days Swim Pass and 8 Visits + 2 (10 Visits) Swim Pass.
Where can I purchase the swim pass?
You may purchase the swim pass at our information counter located OCBC Aquatic Centre (Level 1). You will need to produce a valid photo ID for verification when making the purchase.
Are the swim passes transferable?
As both 30 Days and 90 Days Swim Passes are non-transferable, you are required to produce a valid photo ID for each visit. The 8-Visit Swim Pass is a transferable pass only within each or lower pricing category and it can be shared among your family members and friends.
I have lost my swim pass. What should I do?
There will be no replacement for any lost 8-Visit Swim Passes. For non-transferable passes, there will be a replacement fee of S$20.00 for each lost card and you may request for a replacement card at our information counter located at the OCBC Aquatic Centre (Level 1).
I am unable to fully utilise the swim pass due to a medical condition. Can I request for an extension of the validity period?
Extensions are granted on a case-by-case basis and you may send your request to ocbc.aquatic-centre@sportshub.com.sg or contact us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM). Please be informed that you are required to produce your medical certificate for verification and the request must be made prior to the expiry date of the pass.
Will I be entitled to any refund of the pass if the venue is closed for events?
No, the validity period of the passes will be extended accordingly to account for any closure of the venue.