Aquatic Programmes
Frequently Asked Questions
General Enquiries
How can I prepare for my visit?
Please ensure that you bring along a valid photo ID for verification and you are encouraged to read through our pool admission policy prior to your visit.
What are the opening hours of the OCBC Aquatic Centre?
The OCBC Aquatic Centre is open to the public from 7.00am – 10.00pm (last admission at 9:45pm) daily for the Training Pool (including eve of Public Holidays and on Public Holidays).
The competition Pool will only be opened on selected days. For more information on competition pool availability, you may visit our Sports Hub website at: https://www.sportshub.com.sg/aquatic-programmes, under the “Pool Opening Hours” section.
The competition Pool will only be opened on selected days. For more information on competition pool availability, you may visit our Sports Hub website at: https://www.sportshub.com.sg/aquatic-programmes, under the “Pool Opening Hours” section.
Do I need to have an account to book the facilities?
You are required to create an account to book the facilities. You can create an account here.
How do we book a lane?
You may book a lane online via the Sports Hub website, up to a week in advance here or over the information counter. All booking slots are by the hour, and on a first come first serve basis.
How many people can share a lane booking at one time?
You may bring up to 3 companions with a total of 4 admission tickets at no additional cost. A maximum of 8 swimmers can share the lane, with the additional 4 swimmers for that lane paying their own admission fee.
When are the lap lanes open for booking?
The lap lanes are available for booking up to 7 calendar days prior to your desired date and time slots. Bookings are on a first come first serve basis.
Can I cancel my bookings after it has been confirmed?
All bookings are confirmed upon completion of payment. Cancellation and refunds will not be allowed
What are the payment modes available?
We accept cash, NETS and credit card (VISA and MasterCard) payments.
Are there shower rooms and lockers to store my belongings?
Showers and locker facilities are available in the changing rooms free of charge. Do note that the lockers will be cleared at the end of each day. Sports Hub will not be held responsible for any damages or loss by any cause whatsoever.
What is the minimum age requirement to use the pool?
There is no minimum age requirement, however you must follow the adult-child supervisory ratio and you are encouraged to read through our admissions policy prior to your visit.
Is private coaching allowed?
Private coaching for personal gain or any commercial activities are strictly not allowed.
Is photography/videography allowed?
Video and audio recordings including but not limited to camcorders and action cameras are prohibited. In all circumstances, the use of cameras, video cameras, or any device containing equipment of any kind is prohibited in the changing rooms, toilets, bathrooms, and shower facilities.
What are the pool temperatures?
The pool temperature varies between 27.0C – 28.0C
Is viewing allowed in the pools?
Viewing is not allowed in the training pool, and no spectators are allowed on the pool decks for health and safety reasons. You may view the competition pool from the East Stand at level 2 when the competition pool is open to public to swim.
I am unable to find the answers. Who can I contact for more details?
You may send your enquiry through our online form or call us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM).
Aqua Fitness Classes
How can I register for the Aqua Fitness Classes?
You will need to complete an indemnity form and make payment at our information counter located at the OCBC Aquatic Centre, Level 1. Please note that your registration will be confirmed upon receipt of the payment and completed registration form.
What is the minimum number of participants in a class?
The minimum number of participants varies from 4 to 6 persons before a class is confirmed.
What is the maximum number of participants in a class?
The maximum class size is 20 participants, with the exception of Aqua Bike and Spin Aqua Tone, which has a maximum of 10 participants.
What is the maximum age to sign up for Aqua Fitness Classes?
The minimum age is 14 years old (by birth date) to sign up for the classes. However, those below the age of 18 must be accompanied by an adult (aged 18 or above) during registration.
Do you offer any private lessons?
We do offer Aqua Personal Training, and the class size ranges from 1 to 3 students. Do write in to ocbc.aquatic-centre@sportshub.com.sg for more information.
If I am unable to attend the classes, will I be entitled to any make-up sessions or refunds?
There will be no refunds or make-up classes for any missed lessons.
Swimming Lessons
How do I register for the Swimming Lessons?
You will need to complete the indemnity form here and make payment at the information counter located at the OCBC Aquatic Centre, level 1. Please note that your registration will only be complete upon receipt of payment and the completed registration form.
What is the minimum number of participants in a class?
The minimum number of participants varies from 3 to 4 persons before a class is confirmed.
What is the maximum number of participants in a class?
The maximum class size varies from 6 to 8 participants.
What is the minimum age to sign up for the Swimming Lessons?
All swim classes for children have a minimum age requirement of 6 years old (by birth date) in order to participate, except for Water Familiarization, which has a minimum age requirement of 5 years old.
Adult swimming lessons have a minimum age requirement of 14 years old (by birth date). However, those below the age of 18 must be accompanied by an adult (aged 18 or above) during registration.
Adult swimming lessons have a minimum age requirement of 14 years old (by birth date). However, those below the age of 18 must be accompanied by an adult (aged 18 or above) during registration.
What is the duration of each lesson?
The duration of each lesson is 60 minutes (1 hour).
How early can I enter the venue before my class starts?
You may enter the venue 30 minutes prior to your class starting. However, the lanes will only be ready 15 minutes before the class starts.
Can I accompany my child during the lessons?
Yes, each child is allowed up to 4 entry tickets (inclusive of the child) into the venue. The accompanying party may choose to wait either on the pool deck, or in the lounge outside the pool. Please take note that, should you choose to leave and re-enter the facility, kindly inform the staff at the information counter before heading out.
Do you offer any private swimming lessons?
We do offer private swimming lessons, and the class size ranges from 1 to 3 students. Do write in to ocbc.aquatic-centre@sportshub.com.sg for more information.
If I am unable to attend the classes, will I be entitled to any make-up sessions or refunds?
There will be no refunds or make-up classes for any missed lessons.
Swim Passes
What are the different types of swim passes available for purchase?
We offer 3 different swim passes and they include 30 Days Swim Pass, 90 Days Swim Pass and 8 Visits + 2 (10 Visits) Swim Pass.
Are the swim passes transferable?
As both 30 Days and 90 Days Swim Passes are non-transferable, you are required to produce a valid photo ID for each visit. The 8-Visit Swim Pass is a transferable pass only within each or lower pricing category and it can be shared among your family members and friends.
I have lost my swim pass. What should I do?
There will be no replacement for any lost 8-Visit Swim Passes. For non-transferable passes, there will be a replacement fee of S$20.00 for each lost card and you may request for a replacement card at our information counter located at the OCBC Aquatic Centre (Level 1).
I am unable to fully utilise the swim pass due to a medical condition. Can I request for an extension of the validity period?
Extensions are granted on a case-by-case basis and you may send your request to ocbc.aquatic-centre@sportshub.com.sg or contact us at +65 6653 8900 (Monday to Sunday, 7:00AM to 10:00PM). Please be informed that you are required to produce your medical certificate for verification and the request must be made prior to the expiry date of the pass.
Will I be able to extend my Swim Pass validity date due to venue closures?
You will not be able to extend the validity date of the swim pass, as the date of expiry already written (when the pass was purchased) had already taken into account the venue closures within the period of use.