Ticket Office

In some venues, the construction of props or the way seats are arranged will obstruct the line of vision from some seats to the full view of the stage. Such seats are deemed to have obstructed or restricted views and will be indicated in the seat map diagrams.

Please note that we only accept credit card for online and hotline booking. For bookings done at Authorised Agents, you will be able to pay by cash, credit card and NETS.We are sorry that we are unable to accept other payment modes besides the ones mentioned.

Tickets can only be upgraded for the same event, date and time. This service is only available at SISTIC's Box Office at the Singapore Indoor Stadium.

Yes, you can. You can either book your tickets online, or call our hotline at +65 6348 5555. Payment can be made with all major credit cards.

To collect your ticket(s), please bring your email confirmation, identity card and the credit card used to purchase the ticket. You have two choices for ticket collection:

1. If you arrive in Singapore more than one day before the event, you can choose to collect your tickets from any authorized agent. You can access the list of Authorised Agents here

2. If you arrive in Singapore on the day of the event, please choose collection from event venue. Tickets will be available at the door for your pick up 1 hour before event time. Please call our hotline if you require any assistance.

Typically, processed tickets are dispatched the following working day. In the unlikely event your tickets do not reach you within 7 working days, please call SISTIC's Customer Service Officer(s) for assistance at +65 6348 5555 or email us via our Feedback Form.

The Credit Card used for the purchase.

NRIC/Passport/FIN Card

For a proxy to collect on your behalf,he/she needs to present:

• A letter of authorization signed by the credit cardholder
• A photocopy of the credit cardholder's NRIC/Passport/FIN Card.
• His/Her original NRIC/Passport/FIN Card

Important Note : Authorized Agents reserves the right not to release tickets if the above documents are not in order.

Check that the event title, date, time and price are correct. Tickets are not tampered with, defaced or torn. Read the terms and conditions printed on the back of the ticket.

For the collection of a large quantity of tickets, other delivery options, such as mail, are more favourable compared to collecting from an Authorized Agent. This is because the Agents can handle only one client at a time and do not have immediate back-up facilities in the event the system fails for a variety of reasons.

In order to expedite resolutions to lost/stolen tickets,please prepare the following information before calling SISTIC's Customer Service Officer(s) at +65 6348 5555 for assistance.

• Event title
• Number of tickets purchased
• Date and venue of purchase
• Mode of payment
• SISTIC account number
• Name and NRIC/FIN number

Only tickets for reserved seating can be replaced for a service fee of $5.00 per ticket. Lost / Stolen General Admission (GA) tickets cannot be replaced.

An announcement will be made in the major press and/or other media providing detailed information to all patrons holding tickets. For both postponements and cancellations, the event promoters and/or SISTIC will put in place refund services.

Refund procedures are dictated by audit rules where refunds have to be made corresponding to the mode of payment when tickets were purchased.

For example, credit card accounts will be automatically credited (refunded) directly for cancelled events paid for using credit cards. For cash transactions, stringent cash security rules have to be met. Most times large sums of cash are required to fulfill refund requirements. In a major refund exercise many counters may also be required to provide prompt service. In addition, audit controls require a strict refund verification procedure. Currently, only the SISTIC Box Office located at the Singapore Indoor Stadium can meet all these requirements and provide dedicated counters to efficiently fulfill all refund obligations.